HP Anytime

HP Anytime, a 24x7 IVRS based refill booking system, is a customer-centric initiative launched by HPCL in the interest of all HPGAS customers. Through this system, a HPGAS customer can call a Single Number across the State to book refills. The Customer would instantly get a real time booking number from IVRS. This system replaces the current practice of manual booking by the showroom staff.

All the refill bookings made through HP Anytime are captured in a central server and the data is then transferred to the PC’s of respective HPGAS distributors automatically. For those customers who prefer to book personally at the HPGAS distributorship, fixed phones are provided at all Agencies to connect with IVRS.

HP Anytime enables HPGAS customers to book refills and obtain confirmation round-the -clock seamlessly without any difficulty such as engaged telephones, restricted working hours, manual errors, etc. The IVRS numbers are as follows:

HP ANYTIME CONTACT NUMBERS
States / Areas	Phone Number
Andhra Pradesh	96660 23456
Bihar & Jharkhand	95071 23456
Delhi & NCR	99909 23456
Gujarat	98244 23456
Kerala	99610 23456
Karnataka	99640 23456
Maharashtra & Goa	88888 23456
Madhya Pradesh & Chhattisgarh	96690 23456
Odisha	90909 23456
Punjab	98556 23456
Rajasthan	78910 23456
Tamil Nadu	90922 23456
Puducherry	90922 23456
Uttar Pradesh	98896 23456
West Bengal	90888 23456

The customers can register their landline / mobile numbers as personal numbers on IVRS to facilitate auto-identification of the customer when he/she calls up next time. HP Anytime also sends 3 SMS alerts to customers on the status of refill supplies:

Refill booking number and date of pending orders
Cash memo number & date
Delivery confirmation of refills.

It is proposed to extend HP Anytime to cover all HPGAS customers in other States/Cities in phases.