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Complaint Management System

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Registering Complaints:

Any Consumer, who wishes to register a complaint about any product or service against any LPG (HP GAS) Distributorship or any Retail Outlet (Petrol Pump), may click the appropriate image below and register the complaint on the online form. After submission, the status of the complaint can also be monitored by the consumer online.

A Complaint generally covers:

  • Any unfair / restrictive trade practice adopted by any Dealer / Distributor
  • The Products / Services purchased have issues with Quality and / or Quality
  • Overcharging
  • Shortfall from commitments of HPCL Citizen Charter

Please Click on the appropriate image to register your Complaint:

Complaint Resolution Timeline

HPCL shall endeavor to respond to complaints received through Toll-Free number/ Web Portal within fourteen days, except in circumstances beyond control of the Corporation viz. Natural calamities, strikes, absenteeism, system breakdowns or in cases warranting investigation which may take longer to conclude, etc. In such case, interim reply would be sent.

HPCL also has a Public Grievance Redressal (PGR) Mechanism in place, which can be viewed by clicking here

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