Complaint Management System


Registering Complaints:

Any Consumer, who wishes to register a complaint about any product or service against any LPG (HP GAS) Distributorship or any Retail Outlet (Petrol Pump), may click the appropriate image below and register the complaint on the online form. After submission, the status of the complaint can also be monitored by the consumer online.

A Complaint generally covers:

  • Any unfair / restrictive trade practice adopted by any Dealer / Distributor
  • The Products / Services purchased have issues with Quality and / or Quality
  • Overcharging
  • Shortfall from commitments of HPCL Citizen Charter

Please Click on the appropriate image to register your Complaint:

Complaint / Feedback / Enquiry / Comments Related To

If your complaint / feedback / enquiry / comments are about: Click the appropriate link below.
HP Cards: DriveTrack Plus cards, HPCL-ICICI Bank Co-branded Credit/Debit Cards, American Express Cards & Payback Cards Click Here
Fuels for Industrial use like HSD/MS/Bitumen/Marine-Bunker Fuels
Fuels for Industrial use like Hexane, Jute Batch Oil, Molten Sulphur, Propylene, Solvent 1425, Super Kerosene Oil - Non PDS, Turpentine Oil (MTO 2445), Others
Share / Dividend and related issues of HPCL shareholders. Please include your DP ID /Folio no. in the message.View Investor Guide
Sourcing of Finished petroleum products from HPCL (Export by HPCL)
Crude Oil and Shipping
Mumbai and Visakh Refineries
Refuelling of Planes, ATF- Jet A1
Exploration and Production of Crude Oil, Prize Petroleum
Enquiry relating to Corporate Social Responsibility (CSR) Activities
Jobs, Employment, Careers, Recruitment, Interviews
Summer Internship / Training
Press, Media and Corporate Communications
Corporate website

Track Feedback

Click here to track progress of your Grievance, Query, Suggestion, Appreciation

Complaint Resolution Timeline

HPCL shall endeavor to respond to complaints received through Toll-Free number/ Web Portal within fourteen days, except in circumstances beyond control of the Corporation viz. Natural calamities, strikes, system breakdowns or in cases warranting investigation which may take longer to conclude, etc. In such case, interim reply would be sent.

HPCL also has a Public Grievance Redressal (PGR) Mechanism in place, which can be viewed by clicking here