Citizen / Client Charter:

The Citizen / Client Charter (CCC) is a declaration that specifies the standards of service delivery that any organization subscribes to and the avenues for complaint resolution and other related information. Though not enforceable in a Court of Law, the Charter is intended to empower Citizens and Clients so that they are aware of expected standards of service and avail remedies in case of non-compliance

To facilitate ease of access and quick downloading, the Citizen / Client Charter of HPCL is divided into different sections. Please click on the specific link below to download the relevant section of the Citizen/ Client Charter.

• Introduction & General (3.8 MB)
• Retail (Petrol Pumps, CNG, AutoLPG, PDS Kerosene etc.) (1.9 MB)
• HP GAS (LPG - Domestic Cooking Gas) (1.2 MB)
• HP Lubes (Lubricants & Greases) (673 KB)
• HP Aviation (Refuelling of Aircraft) (750 KB)
• Projects, Pipelines, Vendors (621 KB)
• Human Resources (191 KB)
• RTI & PGR (757 KB)
• Important websites & Feedback (283 KB)

Half Yearly CPGRAM Performance Reports

• 1^stHalf Yearly CPGRAM Performance Report 2021-22 (20 KB)
• 2^ndHalf Yearly CPGPRAM Performance Report 2020-21 (22 KB)
• 1^stHalf Yearly CPGPRAM Performance Report 2020-21 (18 KB)
• 2^ndHalf Yearly CPGPRAM Performance Report 2019-20 (15 KB)

Click here to download the full version of the Citizen / Client Charter (4.5 MB)